Terms & Conditions

IDENTIFICATION OF THE COMPANY

These General Conditions are intended, with the order form, and the other elements referred to in them to regulate the terms and conditions governing the provision of Loja Online Tintex service by Tintex Textiles, SA, with address in the Zona Industrial, Polo 1, Campos, 4924-909 Vila Nova de Cerveira, under the single registration and identification number of legal person no. 504016148, hereinafter referred to as "Tintex". By accessing or using the Tintex online store, you are subject to the Terms and Conditions of Use described on this page. Tintex reserves the right to make updates in this terms and conditions. Any changes made will be reported on this page. We advise you to visit it regularly so that you are aware of the current version.

REGISTER/AUTHENTICATION

You must register and logging in into our website in order to make a purchase. If you don’t want to register you can purchase as guest. However if you decide to buy as a guest you cannot have access to your full order details, favourites, items you already buy, shipment tracking and other things. For this end you can register and have full access to your personal area, where you can see you purchases, favourites and shipment tracking in only one place.

To complete the purchase you can click on the shopping cart button through the upper menu. Fill the form with the necessary data (personal information, shipping address). Then you will receive an email with the confirmation of your purchase.
If you purchase as a guest you will receive an email where you can track your shipment.  

PURCHASE

Browse our page and pick the products you desire. By click on a product you’ll see all the product details: description, reference, main uses, specifications, colours and price.
In order to purchase more than one article you must add the products to the shopping cart that is accessible on the upper menu.

For purchase a product you have to select the colour and the quantity you want and add to the shopping cart.  You can continue shopping or you can make the check out.
In your shopping cart you can change the quantities, colours and even eliminate the product.

PAYMENT METHODS

All prices in our store include VAT at the legal rate in force.
We are committed to protect your privacy so we use 100% secure payment methods. All orders in our website are payable by Paypal, credit card and ATM reference.

ATM Reference
If you select this option you will receive an ATM reference as you finalize your purchase. You will also receive an email with your purchase confirmation.

Credit Card (Visa, MasterCard, American Express)
You will automatically be redirected to an extern website (MeoWallet) where your payment will be processed through Visa, MasterCard or American Express.´
MeoWallet is a Portuguese company that guarantees the total security of your credit card. For more information please visit https://wallet.pt/

Paypal
The Paypal payment is made through the internet with your email and credit card. It is a 100% secure payment method and it is used worldwide. Paypal belongs to the prestigious Ebay, for more information please visit https://www.paypal.com

Our online store holds a digital certificate that ensures identity and use SSL data encryption (Secure Sockets Layer).

All information served is encrypted and the confidentiality and security of the transactions are guaranteed.

Tintex Textiles reserves the right to refuse an order whose transaction is deemed to be unlawful. Any and all activities considered illegal shall be reported immediately to the competent authorities.

SAMPLES

You can order samples by clicking on the buton “add sample” that is below the “add to cart” button in the article’s detail page. Each user can order up to 5 free samples per year. The remaining samples cost 1€/unit. Each sample has 10x10cm.

SHIPPING TIME

The estimated delivery time for Portugal, Azores and Madeira Islands, and Europe is 3 to 5 working days.
United States of America is up to 7 working days.  

STUDENT DISCOUNT

In our website we have a special discount for textile students. To be able to use the discount you have to create an account and send evidence that you are a textile student. After we analyze the evidence you’ll receive a notification and your discount will be available from your next login.

DISCOUNT CODES

In order to use your coupon code you must go to Shopping Cart -> View Cart -> Discount Codes and enter your coupon code there.

COLOR OF THE FABRICS

We are very careful in the description of our products and in the quality of the photos shown in order to guarantee the maximum satisfaction to our customers. However the color shown may differ from that shown on the screen for many reasons as the quality of your screen. Therefore, we do not accept returns.

DESIGN BOARD

 It is an app that allows you to compare our fabrics and see how it matches together. It also allows you to add the items to your shopping basket. To use this you can click on the button add to design board in each product or open the app in the superior corner of the home screen next to search button and drag the items.

ORDER CANCELATION

You only can cancel an order until the moment you pay, since, after payment the fabrics will be cut according to the measures requested by the user.

After payment, the costumer will not be entitled to cancel the order in accordance with what is set forth in article 17 c) and d) of Decree Law 24/2014 of February 14, to know:
“c) Supply of goods made according to consumer specifications or manifestly personalized;
d) The supply of goods which, by their nature, cannot be resubmitted or are likely to deteriorate or become out of time.”.

You must notify us of your intention to cancel the order in writing, using any durable form, preferably by email: using our email: store@tintextextiles.com
For the purpose you must indicate the following data:
- Order number;
- VAT number with which you placed the order and delivery address.

SECURITY OF PERSONAL INFORMATION

Tintex uses the information you provide for such purpose as responding to your requests, shipping and invoicing and we compromise to handle with care the data you provide. Therefore, to protect the security of your information during transmission we use security socket layer (SSL) software, which encrypts information you input. We do not share the information you provide except with the transport company for delivery purpose.

As costumer you have the right to access all information for free and to change that information.

MINIMUM QUATITY ORDER

The minimum quantity per product is 1 meter and all quantities measure is expressed in meters.

Note: The products are shipped folded.

SHIPPING COSTS

Free shipping on orders above 30€ for Portugal Mainland and Islands and 100€ for the rest of Europe.

The shipping cost below these values is 4,5€+VAT for Portugal, 4,9€ for Azores and Madeira Islands, and for the rest of Europe it varies according to the country zone.

Zone 1: 8€+VAT

Zone 2: 8,5€+VAT

Zone 3: 20€+VAT

Note: VAT is only charged in UE countries.

Below is a list of countries by zone:

Zone 1 Zone 2 Zone 3
Germany Gibraltar Albania
Andorra Iceland Bosnia
Austria Liechtenstein Bulgaria
Belgium Norway Croatia
Denmark Switzerland Cyprus
Spain   Slovakia
Finland   Slovenia
France   Estonia
Greece   Hungary
Greenland   Kosovo
Netherlands   Latvia
Ireland   Lithuania
Italy   Macedonia
Luxembourg   Malta
Monaco   Moldavia
United Kingdom   Poland
Sweden   Czech Republic
    Romania
    Russia
    Serbia
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